1. What types of tents do you offer?

We offer a wide range of outdoor tents, including:

• Pop-up tents

• Backpacking tents

• Family tents

• Waterproof & four-season tents

• Beach and shade tents

All our tents are selected for durability, comfort, and ease of setup.

2. Are your tents waterproof?

Yes, all of our tents are made from water-resistant or waterproof materials. Many models feature sealed seams and rainflies for enhanced weather protection. Please refer to each product’s description for detailed specifications.

3. How do I choose the right tent size?

Tent sizes are typically based on occupancy. For example:

• 1–2 person tents: great for solo or couple trips

• 3–4 person tents: perfect for small families

• 5+ person tents: designed for larger groups

We recommend sizing up if you want extra space for gear or comfort.

4. Do the tents come with poles, stakes, and a carry bag?

Yes, all tents include the essential accessories for setup:

• Poles

• Ground stakes

• Carry/storage bag

• Setup instructions

Some models may also include ground tarps or vestibules.

5. How long does shipping take?

Orders are processed within 1–3 business days, and shipping typically takes 5–10 business days depending on your location. Expedited shipping options are available at checkout.

See our Shipping Policy for more info.

6. Do you offer international shipping?

Currently, we only ship within the United States. We are working on expanding internationally soon.

7. What is your return policy?

We offer a 30-day return window on unused tents in original packaging.
If your tent is defective or damaged, please contact us and we’ll arrange a replacement or refund.

View our Return Policy for details.

8. My tent arrived damaged—what should I do?

Please email us at [your support email] within 7 days of delivery with your order number and a photo of the damage. We will make it right as quickly as possible.

9. Can I cancel or change my order?

If your order hasn’t shipped yet, we may be able to cancel or modify it. Contact our support team immediately via email or phone.